Terms of Service

Last updated on: July 30, 2026

Overview

Welcome to Mozaer. This website is operated by QIANYI TRADING CO., LIMITED, a Hong Kong registered company. We also maintain a China office address for business administration and customer support coordination. By visiting our website or placing an order, you agree to the terms and conditions below.

Store Operator

Business Name: QIANYI TRADING CO., LIMITED

Registered Office: UNIT 1405A 14/F, THE BELGIAN BANK BUILDING, NOS. 721-725 NATHAN ROAD, MONGKOK, KLN, HONG KONG

China Office Address: Room 302, Building 3, No. 28 Yumin Road, Xinfu District, Fushun, Liaoning, China

Website: https://mozaer.com/

Customer Support Email: service@mozaer.com

Products and Product Information

Mozaer offers sunglasses, eyeglass frames, optical lenses, and related eyewear products. We try to display product names, descriptions, images, prices, colors, sizes, lens options, and availability as accurately as possible.

Please review product details carefully before placing an order. For prescription lenses or custom lens options, customers are responsible for providing accurate prescription information and selecting the correct lens options.

Orders and Payment

When you place an order on mozaer.com, you agree that all information provided is accurate and complete. After your order is placed, you may receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order if the product is unavailable, the order information appears incorrect, payment cannot be verified, or the order is suspected of fraud or unauthorized activity. If an order is cancelled after payment has been made, we will issue a refund to the original payment method.

Prices, Taxes, and Shipping Costs

Product prices are listed in USD unless otherwise stated. Product prices include applicable taxes. Shipping costs, if any, are shown at checkout before payment.

Orders over USD 49.99 qualify for free standard shipping to supported destinations. Orders under USD 49.99 may be charged a standard shipping fee, which will be shown at checkout before payment.

Shipping and Delivery

Orders are normally processed within 3 business days. Estimated delivery time is usually 7 to 10 business days after the package has been shipped, depending on the destination and carrier service.

Once your order has shipped, we will send tracking information by email when available. Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

For more details, please review our Shipping Policy.

Custom and Prescription Lens Orders

Some eyewear products, prescription lenses, lens upgrades, or custom lens options may be made or configured specifically for your order. These items may not be eligible for return or exchange for change of mind, incorrect customer selection, or personal preference.

Custom-made items and prescription lens orders are returnable only if they are defective, damaged, incorrect, or not as described. Please review product details and prescription information carefully before placing your order.

Returns and Refunds

Eligible non-custom items may be returned within 30 days after delivery if they are new, unused, unaltered, and include all original packaging and accessories.

Custom-made items, prescription lenses, and lens upgrades may have different return rules. For full return instructions, return eligibility, refund timing, and non-returnable situations, please review our Returns & Refund Policy.

To request a return, please contact us first at service@mozaer.com. Please do not send any item back without receiving return authorization from us.

Accuracy of Information

We work to keep website information accurate and up to date. However, occasional errors may occur, including errors in product descriptions, prices, availability, images, shipping details, or other website content. If we discover an error that affects your order, we may contact you to confirm, correct, or cancel the order.

Website Use

You agree not to misuse this website, attempt unauthorized access, interfere with website security, upload harmful code, or use the website for fraudulent, illegal, or abusive purposes.

Intellectual Property

All content on mozaer.com, including text, images, logos, graphics, layout, and product presentation, is owned by or licensed to Mozaer unless otherwise stated. You may not copy, reproduce, distribute, or use our website content for commercial purposes without permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Mozaer and QIANYI TRADING CO., LIMITED are not responsible for indirect, incidental, or consequential losses arising from the use of our website, products, shipping delays, or inability to use our services.

Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page with a new “Last updated” date. Continued use of our website after updates means you accept the revised terms.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

QIANYI TRADING CO., LIMITED

Registered Office: UNIT 1405A 14/F, THE BELGIAN BANK BUILDING, NOS. 721-725 NATHAN ROAD, MONGKOK, KLN, HONG KONG

China Office Address: Room 302, Building 3, No. 28 Yumin Road, Xinfu District, Fushun, Liaoning, China

Email: service@mozaer.com