Frequently Asked Questions

Last updated: August 1, 2026

1. Are taxes included in the price?

Yes. All prices on Mozaer are shown in USD and include applicable taxes. The final order total is shown at checkout before payment.

2. How much is shipping?

Orders of USD 49.99 or more are eligible for free standard shipping to supported destinations. For orders below USD 49.99, the standard shipping fee is USD 4.99.

3. How long does order processing take?

Orders are normally processed within 3 business days. Processing may take longer during holidays, high-volume periods, or when additional order verification is required.

4. How long does delivery take?

After an order has shipped, standard delivery typically takes 7-10 business days. Total delivery time includes order processing time and transit time. Delivery estimates are not guaranteed.

5. How do custom-made or prescription lens orders work?

Custom-made items, prescription lenses, and lens upgrades are prepared according to the lens selections and order details you provide. Please review your prescription information and selected options carefully before placing an order.

6. Can I return a custom-made or prescription lens order?

Custom-made items, prescription lenses, and lens upgrades are returnable only if they are defective, damaged, incorrect, or not as described. They are not eligible for return or exchange because of change of mind, personal preference, incorrect customer selection, or incorrect prescription details provided by the customer.

7. Can I return a non-custom item?

Eligible non-custom items may be returned within 30 days after delivery, subject to the conditions in our Returns & Refund Policy. Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or not as described.

8. Will I receive tracking information?

Once your order has shipped, tracking information will be sent by email when available. You can use the tracking number to check the package status and estimated delivery date.

9. Can I change my shipping address after placing an order?

Please contact us as soon as possible at service@mozaer.com. We cannot guarantee changes after an order has entered processing or has shipped.

10. Which destinations do you ship to?

We ship to supported destinations available at checkout. Available shipping options and costs are shown before payment.

11. How can I contact Mozaer?

You can contact our customer service team at service@mozaer.com, or visit our Contact Us page.

Business Information

QIANYI TRADING CO., LIMITED
Business Registration No.: 59786532

Registered Office:
UNIT 1405A 14/F, THE BELGIAN BANK BUILDING,
NOS. 721-725 NATHAN ROAD, MONGKOK, KLN, HONG KONG

China Office:
Room 302, Building 3, No. 28 Yumin Road,
Xinfu District, Fushun, Liaoning 113000, China

Email: service@mozaer.com