Contact Us

Thank you for visiting Mozaer. If you have any questions about our products, orders, shipping, returns, or after-sales service, please contact us using the information below.

Customer Support

Email: service@mozaer.com

Our customer service team usually responds within 24 to 48 hours on business days.

Business Information

Mozaer is operated by QIANYI TRADING CO., LIMITED, a Hong Kong registered company. We also maintain a China office address for business administration and customer support coordination.

Business Name: QIANYI TRADING CO., LIMITED

Registered Office: UNIT 1405A 14/F, THE BELGIAN BANK BUILDING, NOS. 721-725 NATHAN ROAD, MONGKOK, KLN, HONG KONG

China Office Address: Room 302, Building 3, No. 28 Yumin Road, Xinfu District, Fushun, Liaoning, China

Website: https://mozaer.com/

Shipping and Returns

For shipping details, delivery estimates, and shipping fees, please review our Shipping Policy.

For returns, please contact us first to request return authorization. Please do not send any item back without receiving a Return Merchandise Authorization (RMA) number from us.

Our authorized return address is used for approved returns only. For full return rules, please review our Returns & Refund Policy.

Important Notice

Please contact us by email before sending any return package. Returns sent without authorization may not be accepted.